Customer Complaints Procedure

At My Energy Consultants, we aim to provide you with the highest quality of service at all times. If, however, you are dissatisfied with our service, and you would like to discuss this further with us, please follow the steps below so that we can help you as efficiently and effectively as possible.

Step 1

If you have not raised your complaint with us yet, in the first instance, please contact us via your account manager or one of the following methods:
Telephone: +44(0)203 488 3003 / 3001

Our Customer Service Team will take all the details of your complain and make every effort to resolve your query immediately. We will respond to your complaint in full within 48 hours.

Step 2

Dewan M Khaled Osman (Head of Sales & Services)
Direct line: 0203 488 3000

The Management Team will carry out a review of your complaint and respond to you within 5 working days. Your satisfaction is a priority and we are committed to assist you to the best of our ability.

Step 3

My Energy Consultants Limited are members of The Utilities Intermediaries Association (UIA). The UIA is a Trade Association, a company limited by guarantee and a not for profit organisation set up to further the standard, status and credibility of the Brokerage and Consultancy organisations within the utilities industry.

As members, MEC Limited adheres to its Premier Code of Practice, a copy of which can be viewed here:

If you are not satisfied with the solution to your complaint offered by MEC Limited in Step 1 and 2, you have the right to escalate your complaint to the UIA board.

Details as follows: UTILITIES INTERMEDIARIES ASSOCIATION, P.O.Box 355, Tunbridge Wells, Kent, TN2 9ED.
Telephone 01622 738968

Alternatively, you can direct your complain to the energy ombudsman.